Do you ship worldwide?
Yes, I do. I didn't come across a country where I couldn't ship.
Will you provide tracking number?
For orders under 3 items, I will not provide a tracking number unless you choose that option at checkout.
Orders without tracking number arrive slower?
No! They arrive within the same amount of time. Sometimes even faster! Less administration, I guess.
How long will it take to ship out my order?
I try to proceed them as soon as possible, but since most of them are made to order please allow me up to 3 business days. Finished products and straps are usually shipped next day.
How long shipping will take?
Your order will ship from Hungary. The average delivery timeframe is :
Please note orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. I do not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.
Do you offer expedited shipping?
Yes, I do!
Returns and exchanges
It's been a while and I didn't receive my order. What now?
- Check if the maximum delivery timeframe for your country has passed (timeframes are stated above).
- In the case of a package undelivered after the maximum delivery timeframe for your country has passed, please contact me: I require 45 days to investigate, as I'm usually successful in locating your package and getting it re-routed within this timeframe.
- After 45 days, if the package still hasn't resurfaced, you will be offered a refund or a replacement.
Thefts and losses actually happen super rarely with packages. Before jumping to any conclusion, let's make sure that all steps stated above have been taken :)
I received my order but I didn't like it. What to do?
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I received my bracelets but the size seems to be wrong. What to do?
Most of the times that mean you have chosen 2 or 3 sizes larger bracelet than your actual size. No worries! Re-sizing is absolutely free of charge, you just return the bracelet and pay the shipping cost. It's not necessary to send it in the presentation box so you can save a lot on the charges.
The colors are different. What to do?
Due to the naturality, the stones may have tiny flaw. Cutting or polishing also makes every piece of gemstone vary in color and size. Also, colors will vary with individual monitors.
Who owns this site?
Hi, It's me Doma. It will be me who answer your questions and handle your ordered products.